A family member is gambling problematically — what should I do?

First, try to speak with them calmly, expressing concern rather than blame. If they agree to self-exclusion, you can email support@l444apps.cam to submit a third-party request. At the same time, encourage them to seek professional counselling.

21+ age limit applies

l444 apps commitment to responsible gaming

When gambling goes beyond entertainment, it becomes a problem rather than enjoyment. l444 apps believes every member has the right to stay in control. On this page we discuss how to play in moderation and where to get help when needed.

For ages 21 and above only

Core principles

Three core principles of responsible gaming

These principles are important to understand before joining l444 apps. Gaming is entertainment — it is not a source of income and not a solution to financial problems. Our terms and conditions also state these points clearly.

Play in moderation

Before each session, decide for yourself how much time and money you will spend. Once that limit is set, stick to it.

Treat it as entertainment

Casino and betting are primarily for entertainment. Continuing to play after a loss in order to win it back is a sign of risky behaviour.

Stay informed and stay safe

Read our privacy policy and make sure only you are using your account.

Control tools

Tools for setting your own limits

l444 apps provides several tools to help members manage their gaming habits. These tools are easy to use and can be activated at any time through our 24/7 live chat.

Deposit limit

Set a maximum daily, weekly, or monthly deposit amount. Once that limit is reached, no further deposits can be made.

Session time limit

Set in advance how long you will play in one sitting. When the time is up, your account will automatically log you out.

Loss limit

If your losses exceed a set amount, betting will stop for that day or week until the limit resets.

Break (cooling-off)

Temporarily suspend your account for anywhere from 24 hours to 30 days. During this time, login and betting will not be possible.

Self-exclusion

Choose self-exclusion if you want to stop playing for an extended period. Promotional communications will also be paused during this time.

Permanent account closure

If you want to stop playing permanently, let us know via live chat or email — the account will be fully closed.

To activate any of the tools above, contact our 24/7 live chat or email [email protected]. Our support team assists in both Bengali and English.

Awareness

What is problem gambling and how to recognise it

Most people bet for entertainment without any issue. For some, however, it can get out of control. Problem gambling does not mean you are weak — it is a recognised mental health condition that can improve with the right help.

Signs of healthy gaming

Playing within a set budget and respecting that limit
Accepting a loss and not chasing it
Feeling equally comfortable whether playing or not
Keeping time with family and friends as a priority
Not borrowing money or dipping into savings to gamble
No impact on work or daily responsibilities

What is gambling addiction?

Gambling addiction occurs when the urge to gamble cannot be controlled and begins to cause harm in personal, family, or financial life. Like substance addiction, it is a behavioural condition. Most people recover with the right support.

If you feel your gambling is out of your control, do not delay — get help today. Talk to a family member or a trusted friend, or seek guidance from a professional counsellor.

Warning signs

Be alert if you notice these signs

If even one of the signs below applies to you, it is time to reflect seriously on your gaming habits.

Chasing losses

Placing more bets to recover money already lost — this is the most common warning sign.

Using bill money or borrowed funds to gamble

Thinking of using household essentials money, rent, or loan repayment funds for gambling is a serious warning sign.

Hiding from family

Concealing from family or friends how much time or money you are spending on gambling.

Anxiety and restlessness

Feeling irritable, restless, or angry when unable to play — this is a clear sign of addiction.

Neglecting work and family

Neglecting work, studies, or family responsibilities and spending that time gambling instead.

Wanting to stop but unable to

You know you need to cut back, but despite repeated attempts you cannot — it is time to seek help.

Support

Three ways to get help

Acknowledging the problem is not weakness — it takes courage. Do not hesitate to seek help at any time. Our FAQ page has more answers about account controls.

l444 apps support team

Contact our 24/7 live chat at any time. Requests for self-exclusion, deposit limits, or account closure are processed immediately.

[email protected]

Family and trusted people

Talk openly with a family member or a trusted friend. The support of someone close can be the greatest strength on the road to recovery. You are not alone.

Professional counselling

Speak with a psychologist or counsellor. Mental health institutions in Bangladesh have trained professionals who provide support for behavioural addictions.

Our commitment

l444 apps commitment to responsibility

l444 apps believes that providing a space for entertainment gaming is not just about offering opportunities — ensuring member safety is also our responsibility. That is why we actively prevent underage gaming, provide limit-setting tools, and alert members when signs of a problem appear.

Our full policy on this is described in detail on the about us page. We commit that member wellbeing will be the highest priority in every decision we make.

21+ age limit strictly enforced 24/7 Bengali support Encrypted data protection Identity verification process Easy self-exclusion

Minor protection

Protection of minors

The minimum age to register at l444 apps is 21. We verify age at registration and, in suspicious cases, national ID details may be requested to verify an account.

If there are minors in your household, certain precautions are important:

Use a password on your mobile or computer
Avoid the "remember me" option on your account
Log out every time after playing
Never share your login details with anyone
You may use parental control software on your device

What we never do

We do not advertise to minors
We do not run promotions targeting school or college students
We do not allow accounts to be opened without age verification
We do not include any content designed to attract children or teenagers

What to do if you are suspicious

If you think someone underage is using your account, notify us immediately via live chat or at [email protected]. We will act quickly.

Frequently asked questions

Questions about responsible gaming

Answers to the most common questions about self-exclusion, setting limits, and getting help.

Self-exclusion cannot be reversed during the active period — this is intentional, so decisions are not changed in a moment of impulse. Once the period ends, you must consciously submit a request to reactivate your account. For permanent exclusion, the account can never be reopened.

Yes, lowering a deposit limit takes effect immediately. However, increasing a limit has a waiting period, so it cannot be changed on impulse. Contact live chat for more details.

Any balance in your account before self-exclusion is activated will be kept safe. Our support team will assist you with the withdrawal process. Withdrawals are usually processed within 1 hour.

First, try to speak with them calmly, expressing concern rather than blame. If they agree to self-exclusion, you can email [email protected] to submit a third-party request. At the same time, encourage them to seek professional counselling.

A session time limit controls how long you can play during each login — after the set time, you are automatically logged out, but you can log back in again. A cooling-off period means all login and betting is suspended for a fixed period (e.g. 24 hours to 30 days) — the account cannot be accessed during that time.

No, never. The minimum age at l444 apps is 21 and this is strictly enforced. If there is any suspicion that an account holder is under 21, we immediately verify the account and close it if necessary.